Privacy Policy at Duel Casino

By accepting the Duel casino site Terms of Service, you also acknowledge and agree to our Privacy Policy. Duel.com respects your privacy and is committed to complying with applicable privacy laws, including the European Union General Data Protection Regulation (GDPR).

General

This Privacy Policy explains the types of personal data we collect from players, why we collect it, and how we use it. Before using our website, please read this Privacy Policy carefully. This document constitutes an agreement between you and Duel.com.

Information Collected

The personal information we may collect includes:

• Email addresses from registrations via Duel.com or third-party services.
• Correspondence via email, live chat, or other communication methods.
• Survey participation or any other customer feedback we collect.
• Cryptocurrency wallet addresses (such as Bitcoin or others).
• Account transaction history, including deposits, withdrawals, and game activity.
• Website logins and related data, such as traffic data, GeoIP location data, weblogs, activity logs, and other recorded information.
• User behavior on the site and information about devices, including device type, screen size, browser information, and preferred language.

Use of Collected Information

We use the collected personal information for the following purposes:

• Processing bets and transactions.
• Providing customer support services, such as account setup and management.
• Complying with legal obligations.
• Creating personal profiles for customers to improve services.
• Conducting identity verification and securing member accounts.
• Providing registered players with promotional offers, products, services, and marketing material with explicit consent.
• Monitoring transactions to prevent fraud, money laundering, and irregular activities.
• Improving our services by understanding user needs.

Marketing Communication

We may send marketing information if you have explicitly consented. If you no longer wish to receive marketing material, you can opt-out at any time by contacting customer support or following the instructions in the emails.

Obtaining Personal Information

We will not collect any personal information without your knowledge or consent. We may receive personal data from third-party vendors, such as service providers, and engage third-party providers to help process your transactions and manage your account. We ensure that your personal information is safeguarded in accordance with this policy.

Cookie Policy

By accepting our Terms of Service, registering, and using our services, you acknowledge the use of cookies on Duel.com. Cookies help improve your experience by storing preferences and tracking user behavior. Some cookies are essential for our website to function. If you wish to disable cookies, you can manage your browser’s privacy settings.

Sharing Personal Information

We may share your personal information with the following:

• Our group companies, service providers, and partners for data processing.
• Law enforcement or regulatory bodies when required by law.
• Potential buyers or business partners in connection with business transactions, such as mergers or acquisitions.
• Any other recipients with your consent.

We may also transfer your personal data across borders and ensure that adequate safeguards are in place to protect it.

Retention of Personal Data

You may close your Duel.com account at any time. We retain personal data as required by law or for the purpose of fulfilling agreements. If your account is banned, we will store your personal data unless you request retention.

Data Protection Rights

You have the following data protection rights:

• Request access, correction, or deletion of your personal information.
• Object to processing, restrict processing, or request portability of your personal data.
• Opt-out of marketing communications.
• Withdraw consent for processing at any time.

For more information, or if you wish to exercise your data protection rights, please contact us.

How to Contact Us

For any questions or requests regarding your personal data, you can contact us at:

• Email: [email protected]
• Customer Service Chat: Available on the website for real-time support.

Security of Personal Data

We are committed to ensuring the security of your personal data. We employ technical and organizational measures, such as encryption, to protect your data. Your personal information is handled securely in compliance with applicable data protection laws.